FAQ

The simplest way to send an enquiry is our online enquiry system: as you browse our product pages, select the items you are interested in, click the Inquiry Now button and fill in the required fields as fully as you can — the relevant sales specialist replies within 24 hours on business days. You can also write to [email protected]. To make a deal run smoothly, these are the order regulations we work by.

1. How can I get samples?

We supply free samples when the total value is under 5 US dollars, provided you have a DHL or UPS account (or another courier account that allows freight collect) and agree to pay the courier freight. If the sample value is above 5 US dollars, we ask you to pay for the samples and the freight, and we dispatch after payment is received. Without a courier account you can send your own courier to collect from our office, or send the sample charge and freight together by T/T. The sample policy is set out in full on the free samples page.

2. How much is the courier freight for samples?

Freight depends on the quantity, weight and carton size, and on your destination. Send us the item codes and quantities and we will quote the freight with the sample cost.

3. How can I get your price list?

E-mail us the categories or items you are interested in and we will send the relevant price list and ordering information. Prices depend on quantity, material and printing, so a list is always a starting point rather than a fixed offer.

4. Can we have our logo or company name printed on the products or packaging?

Yes. Logos and imprints can be applied by silk screen, pad printing, heat transfer, laser engraving or embroidery — the method depends on the material. Silk screen starts at 500 units per logo, and the exact minimum can be higher depending on the product and the number of colours. Send artwork in AI, EPS, PDF or TIFF at 300 dpi with fonts outlined or supplied. For custom-designed packaging such as gift boxes or printed cards the minimum is 5,000 units per model.

5. How do I place an order?

Send a purchase order by e-mail, or ask us to prepare a proforma invoice for approval. We need shipping information (company name, street address, contact phone, destination airport or sea port, transport method), product information (item codes, quantity, unit price), the delivery date you need, whether freight is collect or prepaid, and your forwarder's details in China or Hong Kong if you use one.

6. Can you arrange transportation?

Yes. We book sea, air and courier transport, handle FCL containers and consolidate LCL cargo out of Hong Kong and the main ports of mainland China, and prepare the export documents and packing list to your format.

7. How will the products be shipped?

Small quantities or shipments under 20 kg usually go by courier; 20–500 kg by air to the airport nearest you; larger volumes by ocean container. The method is your choice, and the freight depends on quantity, weight, volume, method and destination.

8. What is your usual payment term?

Wire transfer (T/T) is our usual term. We also accept Western Union for urgent and critical orders, L/C for bulk orders depending on order status, all major credit cards, and PayPal for VIP clients and for new clients depending on order status. Card details are never requested by e-mail — payment is made through the provider's own page or by bank transfer against a proforma invoice.

9. How can I see your new products?

The new products page lists the latest additions, the featured products page collects the lines we recommend, and the recommended products page is a shorter shortlist. All three are updated as new items are added to the catalogue.

10. What is the minimum order quantity?

It depends on the product — ask us and we will confirm for the item you need. As a rule we do not accept orders worth less than USD 1,000 in total, and that total can be made up of several models.

11. What is the warranty?

6 to 12 months depending on the product. We replace unqualified products free of charge during the warranty period. The guarantee page sets out what we commit to on every order.

12. How can we become your distributor?

If you can sell our products worth USD 5,000 to USD 20,000 per month you can become one of our distributors in your city or area; above USD 30,000 per month you can become our sole distributor for your country. Write to us with your market, your customer profile and the lines you would carry.

13. What happens to the data I send you?

It is used to answer your enquiry and to produce and ship your order, and it is not sold or shared for advertising. The Privacy Policy explains what is collected, how long it is kept, and the rights you have under the GDPR and the CCPA.

14. What if something is wrong with the order?

Contact your sales specialist with the order number and photos of the problem. Every batch has an inspection record, and claims are handled against it — replacement or credit is agreed once the issue is confirmed. Short shipments and transit damage are covered by the same process.