Guarantee

Every order carries the same five commitments, so you can rely on the details and the logistics being managed by people who do this every day.

Best price

If you find a lower catalogue price elsewhere and you have purchased the same item from us within the last 30 days, we will match that price. The comparison is on the same specification, quantity and delivery terms — a cheaper price for a thinner material is not the same product.

One dedicated service person

We assign one — and only one — service representative to your account. From the first e-mail to the arrival of the goods, the same person keeps you updated, answers the specification questions and owns the order inside our system. You never have to explain the order twice.

The correct item

You receive the item you ordered, made to the approved specification. Before packing, the batch is sampled against that specification, and the inspection record stays with the order so a claim can be checked against what was agreed.

The correct imprint

Your items carry the logo or imprint exactly as approved on the proof — same size, same position, same colour reference. Artwork is approved in writing before production, and the approved proof is the standard used at inspection.

On-time shipping

Your order ships to arrive on the date you need. In the rare case where production runs late, we ship by a faster method at our expense to meet the intended receipt date. If a delay comes from customs, weather or a carrier strike, we tell you as soon as we know and give you the revised date in writing.

Product warranty

Products carry a warranty of 6 to 12 months depending on the item. We replace unqualified products free of charge during the warranty period.

If something goes wrong

Send the order number and photos to [email protected]. We check the claim against the inspection record for the batch, agree whether it is a replacement, a credit or a return, and confirm the outcome in writing. Short shipments and transit damage follow the same route.

Any questions about these commitments — ask before you order, not after: [email protected].